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A Day in the Life of a Field Service IT Support Specialist

Meet Alex, a dedicated IT support specialist at a field service organization who used to rely on a combination of ticketing systems, […]

A Day in the Life of a Field Service Manager

Meet John, a seasoned field service manager with years of experience leading a team of skilled technicians. For John, managing a dispersed […]

A Day in the Life of a Customer Service Representative

Follow along to see a day in the life of a facilities management customer service representative and how Dynamics 365 Field Service […]

Technology Adoption and Digital Applications in Emerging Markets like India

Host Saji Sebastian, the founder and principal advisor at FM Future Labs, talks with Manoj Parekh the managing director at OCS Group […]

EP042: Mastering Cyber Safety: Insights into the Psychology of Cybercrime and Proactive Prevention Strategies

Ted Ritter is joined by Stacey Shepard, the president of Shepard Global Strategies and advisory board member for building cybersecurity, as well […]

How to Maintain Constantly Evolving Smart Buildings

Modern building systems must support devices from yesterday, today, and tomorrow. Here are some best practices for how to make that all […]

EP038: Data - The New Currency

Dean Stanberry, IFMA’s current Chair on the Global Board of Directors, sits down with Lisa Stanley, CEO of OSCRE International, and Matt […]

Are you prepared to implement a CMMS system?

Before implementing a CMMS system, it’s crucial to ensure that facilities information, including building plans and asset data, is organized and streamlined. […]

The Transformative Role of AI in Facility Management

Suri Suriyakumar, CEO of ARC Document Solutions and ARC Facilities, champions the use of artificial intelligence (AI) in facility management, emphasizing its […]

Field Service Technology Trends: A Comprehensive Guide to AI Integration

Welcome to the future of field service technology! This eBook will serve as your comprehensive guide to the latest trends in the […]