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Customer segmentation

Aggregating or clustering customers into groups (e.g., internal or external customers) that have common needs and expectations for a product or service […]

Check sheet

Collect improvement data with a structured, prepared form and facilitate conversion of that data into meaningful information through further analysis.

Closing fiscal period

Process of transferring account balances from sub-ledgers to trial balance account at the end of an accounting period; typically associated with income […]

Contract closeout

The point at which the termination conditions of the contract have been met (and notice of termination served). It involves the completion […]

Capitalization cutoff point

A designated limit (or, “floor”) for capital requests: Under which an item is expensed in the period purchased. Over which it will […]

Change management

A process that involves defining, refining, and implementing plans for changes. It emphasizes overcoming stakeholder and bureaucratic resistance through coordinated communications and […]

Cross charging

See chargeback.