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Circle of concern

Issues that individuals cannot control, but that they care about.

Critical processes

These activities are referred to as mission-essential functions, because they contribute directly to the purpose that drives or justifies the organization’s existence.

Customer relationship management

A business technique that puts the customer first.

Certificate of occupancy

A formal document often required by the local building codes as the final step to closeout of construction to allow for occupancy […]

Competitive bidding

See open tender/bidding.

Core and service area

The area with common access or benefit, to all users within a gross space, for example, public corridors, restrooms, mechanical or utility […]

Cost-benefit ratio

Comparison of the net present value of an investment decision or project with its initial cost. Net present value is divided by […]

Computer-assisted facility management (CAFM)

A software system that provides web-based, real-time access to vital information such as a statistics on holdings, space utilization, lease information and […]

Communication channel

The direction and flow of communications.

Carbon intensity

Calculated as kgCO2e per square meter or occupant per year.