Filter by
Subjects
Category
Type
Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
Lean Health Care Outcomes Delivering Results
Learn how a health care facility used the Lean process management philosophy to transition its service model and facility from a family […]
Multiskilling and Job Satisfaction in Outsourcing
Companies who provide facilities management through an integrated solution have to commit to multiskilling of their staff in order to be effective. […]
Successful Transition in Outsourcing
This white paper shows how job transition impacts productivity, job satisfaction and customer satisfaction, and how a robust transition management plan can […]
Workplace Design: The Foundation of a Successful Customer Value Chain
Learn how workplace design contributes to a successful customer value chain, and improve your workplace design by completing a checklist addressing design, […]