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2013 International Comparison of User Satisfaction in Buildings
A systematic review of user satisfaction in the context of facility management and real estate management. The main research issues emphasize research […]
Workplace Design: The Foundation of a Successful Customer Value Chain
Learn how workplace design contributes to a successful customer value chain, and improve your workplace design by completing a checklist addressing design, […]
Lean Health Care Outcomes Delivering Results
Learn how a health care facility used the Lean process management philosophy to transition its service model and facility from a family […]
Multiskilling and Job Satisfaction in Outsourcing
Companies who provide facilities management through an integrated solution have to commit to multiskilling of their staff in order to be effective. […]