HR Issues to be Considered When Outsourcing Services

Although HR issues are crucial determinants of the success of service outsourcing processes, they are too often paid inadequate attention. The area of HR issues to be considered when outsourcing service provisions is currently under-researched. However, as this white paper concludes, HR practices can and should be improved significantly in order to secure the most effective transfer of people and thereby ensure the success of the outsourcing project.