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Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
Smart Energy Management: A Win for the Environment, People and Business
The trend of energy consumers playing a key role in energy consumption and potential reduction carries over to the workplace. The value […]
Healthy Options for Sustainable Facilities: Hand Dryers Versus Paper
After many years of air dryer systems without significant improvement of comfort and reduction of drying time, it was possible by a […]
Stories of Urban Transformation: The Rise of 18-Hour Work/Live Communities
As part of the “Sodexo 2016 Workplace Trends Report,” this piece focuses on stories that demonstrate early signs of the type of […]
ISS 2020 Vision: Future of Outsourcing and Perspectives of Facility Management
This piece builds upon and extends the scope of the three previous ISS 2020 Vision studies: Scenarios for the Future of the […]
Humanizing the Workplace: Using Design Principles to Inspire Workplace Thinking
As part of the “Sodexo 2016 Workplace Trends Report,” the following set of design principles has both gaps and areas of substantial […]
How 'New Ways of Working' Affect Our Use of Facilities
How we work has changed dramatically over the last 50 years. This has impacted our use of facilities, as they support how […]
Diversity in Outsourcing
The global workforce is currently undergoing significant and rapid demographic changes. This is especially true in western countries but is becoming increasingly […]
Workplace Trends Report (2016)
In this 2016 report, Sodexo invited thought leaders from a wide range of backgrounds to share their insights regarding the top issues […]
Diversity Management: A Diverse Leadership Yields Higher Earnings
Diversity is not an end in itself but a means to something greater — to improve competitiveness and the bottom line. In […]