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Employee Engagement: The Crucial Role of the Supervisor
Engaged employees are more productive, more customer-focused and more loyal — and companies with high levels of employee engagement are more profitable, […]
Defining Service Excellence in FM
This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]
Reaching Every Employee in an Organization: Engagement Through Recognition
This piece discusses how leveraging recognition in partnership with other important company quality of life programs has proven to be the best […]
Population Health Management: A New Business Model for a Healthier Workforce
As Population Health Management (PHM) continues to mature as a model for keeping populations healthy, the programmatic elements of employer PHM efforts […]
Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
Smart Energy Management: A Win for the Environment, People and Business
The trend of energy consumers playing a key role in energy consumption and potential reduction carries over to the workplace. The value […]
Healthy Options for Sustainable Facilities: Hand Dryers Versus Paper
After many years of air dryer systems without significant improvement of comfort and reduction of drying time, it was possible by a […]
Stories of Urban Transformation: The Rise of 18-Hour Work/Live Communities
As part of the “Sodexo 2016 Workplace Trends Report,” this piece focuses on stories that demonstrate early signs of the type of […]
ISS 2020 Vision: Future of Outsourcing and Perspectives of Facility Management
This piece builds upon and extends the scope of the three previous ISS 2020 Vision studies: Scenarios for the Future of the […]
Humanizing the Workplace: Using Design Principles to Inspire Workplace Thinking
As part of the “Sodexo 2016 Workplace Trends Report,” the following set of design principles has both gaps and areas of substantial […]