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Process improvement

The application of quality improvement tools and models (such as the PDCA cycle and others) to effect positive improvement and better meet […]

Post-occupancy evaluations (POEs)

Surveys taken following project completion to assess the occupants’ level of satisfaction with the various aspects of the new working environment, as […]

Premises clause

Identifies the space a tenant occupies.

Program evaluation and review technique (PERT)

A critical path scheduling model that incorporates the main concepts and techniques of the critical path method but adds a probabilistic method […]

Performance bond

A bond issued by an insurance company or bank on behalf of a contractor that guarantees the contractor will perform the contract […]

Project management

A document used to state what the project will (and will not) accomplish in terms of its scope and deliverables. It includes […]

Penalties

Contractually specified fines linked to specific performance measures.

Project request form

A method of listing and ranking potential projects so that a project can be selected and the choice validated as the best […]

Period

Time interval covered by a financial statement; usually one year for external statements but often less (month or quarter) for internal statements.

Project definition document

See project objectives statement.