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Defining Service Excellence in FM
This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]
Handprints Over Footprints: Combining Social Impact with Environmental Stewardship to Create Net-Positive Enterprise
Objectives: • Define what a handprint is and why handprints are important • Learn how individuals and corporations can create handprints • […]
Streamline and Automate Lease Accounting with IBM TRIRIGA
The IBM® TRIRIGA® Real Estate Manager lease accounting solution provides a comprehensive, consolidated, and easily configurable system that helps organizations streamline and […]
Architectural Preservation at Boston College Campus: A Systematic Approach
The systematic approach used for architectural preservation at Boston College, involving documentation of existing conditions, thorough analysis of collected data, and preparation […]
Build, Renovate or Demolish: What do Healthcare Facilities do with Aging Assets?
Aging assets goes beyond aging infrastructure. This presentation will illustrate a comprehensive approach to asset value and utilization. It will guide you […]
Learn How to Avoid the Most Common Violations
To protect your employees and avoid OSHA fines, you must understand the hazards that exist in your workplace. One simple OSHA truism […]
My Company is Going Flex-work Hoteling Crazy! What Should I Do?
Guidelines to help FMs consider the factors, processes, and outcomes of a flexible work program, with a recommendation to pilot flexible working […]
Health Compliance Whitepaper
A couple of technology Tips for Taking the Sting out of Hospital Surveys. How to make your regulatory and compliance needs more […]
Trends in FM Service Delivery Models
Around the world, facility management is delivered in different ways. Some countries use an in-house model, while others look at single-service outsourcing […]
Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]