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Human Factors

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Ensuring Occupant Health

Key findings and insights from a global study of 21 office buildings.

Succession Planning and Knowledge Management: Tackle What Seems Like an Uphill Battle

It has already started for some organizations and is expected to reach a fevered pitch in the next 5-7 years. As many […]

Service Management 2.0: The Next Generation of Service

Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]

How can you engage the next generation today & be future ready tomorrow? Experiences from Generation Y & Z

How will we make sure The Next Generation will still join us in our passion? As we are millennials ourselves, we think […]

Ep. 34: Raising the Visibility of FM and Making it a Career of Choice with Tona Khau

Tona Khau, FMP, SFP is a Facilities Specialist for Sno-Isle Libraries in Seattle, WA where she is building a career as an […]

How 'New Ways of Working' Affect Our Use of Facilities

How we work has changed dramatically over the last 50 years. This has impacted our use of facilities, as they support how […]

Pursuing Racial Diversity in IFMA Accredited Degree Programs

An action research study identifying strategies to increase racial diversity in the International Facility Management Association (IFMA) Accredited Degree Programs (ADPs) through […]

Start the New Year by Spreading Prevention not Germs

A listing of recommended preventative measures, for facilities and occupants, to help reduce the spread of office illness. Start the New Year […]

Ep. 27: Workplace Strategies that Elevate the Employee Experience with Steve Todd of Nasdaq

Steve Todd is Head of Workplace Strategy at Nasdaq in New York City where he leads a team focused on providing productive […]

Indoor Air Quality in the Age of COVID

The COVID‑19 pandemic has challenged many areas where processes and procedures needed to be shifted to accommodate our new environment. What is […]