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Human Factors

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Dyadic Relationships for Leaders in Facility Management

A collection of 16 case studies and in-depth interviews examine how leaders practice relationship building with subordinates, including whether different qualities in […]

Preventing Incidents in the Hospitality Industry

Better manage incidents in your facility by educating yourself on the cause/effect relationships that contribute to slips, trips and falls, and by […]

Advice for Emerging Leaders: The Best Career Investments you Can Make

Career management advice for prospective and emergent FM leaders, addressing career development strategies for developing, early, and continued career cultivation. Advice for […]

2013 International Comparison of User Satisfaction in Buildings

A systematic review of user satisfaction in the context of facility management and real estate management. The main research issues emphasize research […]

Well-being Works: The Value on Investment

What if you worked in an office space that improved your cognitive performance? Last year the new headquarters for the American Society […]

The BIG Shift

Artificial intelligence will continue to radically transform the workforce. Today, many organizations are introducing chatbots to improve the employee experience or to […]

Move over Millenials...Gen Z has Arrived: Generational Relevance in Corporate Real Estate

Through data, trends and metrics, this presentation will address such areas as technology, transportation, uses and new building typologies, and the impact […]

See Something, Say Something...to Everyone: Crowdsourcing Emergency Communication

Today’s communication systems are often no better than an elementary school phone tree. Property Managers may reach out to the facilities managers, […]

Navigating Gender Differences in the Workplace

With increasing awareness and navigating gender in the workplace, we will discuss how men and women can learn to work together to […]

Gender-Balanced Teams Linked to Better Business Performance

Organizations can only reach their full potential when their leadership team reflects the diversity of their customers, more than half of which […]