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Human Factors

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Gender-Balanced Teams Linked to Better Business Performance

Organizations can only reach their full potential when their leadership team reflects the diversity of their customers, more than half of which […]

Diversity Management: A Diverse Leadership Yields Higher Earnings

Diversity is not an end in itself but a means to something greater — to improve competitiveness and the bottom line. In […]

Does Workplace Matter? Perceived Satisfaction with Physical Workspace as a Driver of Worker Performance

Researchers surveyed 408 randomly selected office workers in an effort to understand the relationship between workers’ perceived satisfaction level with workspace, and […]

How 'New Ways of Working' Affect Our Use of Facilities

How we work has changed dramatically over the last 50 years. This has impacted our use of facilities, as they support how […]

Activity Modeling for Energy-Efficient Design of New Hospitals

This research shows how energy use in hospitals may be reduced through activity modeling and demand-control of hospital equipment and ventilation energy. […]

Cleaning: Finding a Microbiological Standard

This literature review contains background and findings on standards and benchmarks for the cleaning of high frequency touch surfaces, focusing on standards […]

Making Mobility Work

Consider the multidimensional role and challenges of mobility as one of many elements essential to a successful integrated workplace strategy.

Facilitation Tools for Meetings and Workshops

A compilation of cross-contextual facilitation tools and techniques to foster trust, expression, participation, collaboration, prioritization, planning, problem solving and evaluation in participatory […]

Best Practices for Dealing with Mold, Indoor Air Quality and Asbestos

An overview presented by an industry consultant and expert of best practices in mold, indoor air quality and asbestos maintenance meant to […]

Service Management 2.0: The Next Generation of Service

Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]