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Raising the Bar 3: From Operational Excellence to Strategic Impact in FM

This third installment in the ground-breaking "Raising the Bar" research series by the Royal Institution of Chartered Surveyors, published in collaboration with […]

Facility Management: Benchmarking Business Value

Identifying the important roles of FM, benchmarking and the C-Suite, this resource offers helpful examples of FM to C-Suite communication for gaining […]

CMMS is Changing the FM Game: A Real Life Example

This presentation follows the story of how one company took the opportunity to bring in a CMMS, computerized maintenance management system, solution […]

The Under-Appreciated FM? How to Add, Create and Bring Value to your Organization

Ever felt a bit under appreciated? As if your company has no idea what you do or the value that you and […]

Communication is Key: Can you Hear Me Now?

In our FM business, ineffective communication often causes us to not receive critical needed funding and in some circumstances, even lose our […]

Weathering Climate Change: Resiliency Strategies for Existing Buildings

In 2017, there was a shift within the facilities management community from sustainability to resiliency. The effort now is to counter the […]

The Art of Telling Your Story 2.0

Understand what is important to your organization and how focus your message. Understand how your organization makes financial decisions and how that […]

Making the Change Process Predictable

Guiding organizations through major change doesn’t have to be a scary and unpredictable process for the end users and their management. Richard […]

Speaking Up: Communicating Effectively With Senior Leadership

By outlining leadership levels and their key skills for success, this piece defines realistic expectations and behaviors for successful C-Suite communication, building […]

HCC Benchmarking Business Value

Tips for FMs working in health care to effectively communicate the business value of FM initiatives to the C-Suite, using benchmarking to […]