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Successful Transition in Outsourcing
This white paper shows how job transition impacts productivity, job satisfaction and customer satisfaction, and how a robust transition management plan can […]
Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
Big Data in the Workplace: Can It Enhance Employee Productivity and Quality of Life?
How can FM leverage data already being captured to raise the bar on employee productivity, engagement and quality of life? What additional […]
Employee Engagement: The Crucial Role of the Supervisor
Engaged employees are more productive, more customer-focused and more loyal — and companies with high levels of employee engagement are more profitable, […]
Service Innovation in the FM Industry
Innovation is one of the top challenges for the facility management industry. Despite having improved over the past 10 years, FM companies […]
Gender-Balanced Teams Linked to Better Business Performance
Organizations can only reach their full potential when their leadership team reflects the diversity of their customers, more than half of which […]
Creating a Security Request for Proposal
What is a request for proposal (RFP)? How can it enhance the competitive bid process? And how does a security services company […]
Trends and Developments Within Facility Management
This white paper deals with further trends and developments within facility management based on the fieldwork of the Vienna University of Technology, […]
Multiskilling and Job Satisfaction in Outsourcing
Companies who provide facilities management through an integrated solution have to commit to multiskilling of their staff in order to be effective. […]
HR Issues to be Considered When Outsourcing Services
Although HR issues are crucial determinants of the success of service outsourcing processes, they are too often paid inadequate attention. The area […]