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Workplace Trends Report (2016)
In this 2016 report, Sodexo invited thought leaders from a wide range of backgrounds to share their insights regarding the top issues […]
Diversity Management: A Diverse Leadership Yields Higher Earnings
Diversity is not an end in itself but a means to something greater — to improve competitiveness and the bottom line. In […]
Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
The Value of Strategic HR Processes in Service Management
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]
Service Innovation in the FM Industry
Innovation is one of the top challenges for the facility management industry. Despite having improved over the past 10 years, FM companies […]
Gender-Balanced Teams Linked to Better Business Performance
Organizations can only reach their full potential when their leadership team reflects the diversity of their customers, more than half of which […]
Creating a Security Request for Proposal
What is a request for proposal (RFP)? How can it enhance the competitive bid process? And how does a security services company […]
Trends and Developments Within Facility Management
This white paper deals with further trends and developments within facility management based on the fieldwork of the Vienna University of Technology, […]
Multiskilling and Job Satisfaction in Outsourcing
Companies who provide facilities management through an integrated solution have to commit to multiskilling of their staff in order to be effective. […]
HR Issues to be Considered When Outsourcing Services
Although HR issues are crucial determinants of the success of service outsourcing processes, they are too often paid inadequate attention. The area […]