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Integrating Quality into FM Operations
An overview of Quality Management System (QMS) concepts plus steps explaining how to develop and manage an operationally-specific QMS for sustainable facility […]
Benchmarking Strategies for Reducing Costs and Improving Service
An overview of the benchmarking process as a comparison of key metrics, form of professional development and continuous improvement program, including analysis […]
Ep. 38: Best Value Business Model for FMs | Dr. Dean Kashiwagi, IFMA Fellow
Dean T. Kashiwagi, PhD, P.E., IFMA Fellow, Fulbright Scholar is a professor at Arizona State University and the Director of the Performance […]
ISU Facilities Planning and Management
Using Lean/Six Sigma processes, Iowa State University’s facilities planning and management operation (FP&M) performed a 12-year quality process improvement project under the […]
Ep. 64: Collaboration Strategies for the Digital Workplace and Future of Work
Kati Barklund is Senior Solution Specialist for Modern Workplace at Microsoft Sweden where she is empowering people, teams and organizations to reach […]
Putting Energy into Stewardship: ENERGY STAR Guide for Congregations
Virtually any congregational facility can improve its energy efficiency easily and cost-effectively, using the numerous resources that are available both from ENERGY […]
Service Management 3.0: The Future Direction for FM
Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]
FM Performance Analytics: A Systematic Means to Develop an Effective FM Strategy
To achieve a high-performance building requires the organization to modify or upgrade building systems to improve efficiency and save money. This presentation […]
Work Workers Workplace: Improving Branch Performance Through Empathetic Design
A guide for understanding institutional and end-user needs of physical banking branches, addressing factors related to the evolution of empathetic design: global […]