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Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
The Value of Strategic HR Processes in Service Management
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]