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Service Management 3.0: The Next Generation of Service
White Paper
January 1, 2022
By
Morten Kamp Andersen
,
Peter Ankerstjerne
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Effective Training of Front-Line Service Employees
White Paper
January 1, 2022
By
Morten Kamp Andersen
,
Ged Horn
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
The Value of Strategic HR Processes in Service Management
White Paper
January 1, 2022
By
Daniel Brennan
,
Morten Kamp Andersen
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]