Multiskilling and Job Satisfaction in Outsourcing

Companies who provide facilities management through an integrated solution have to commit to multiskilling of their staff in order to be effective. Multiskilling is an effective way of organizing jobs to boost productivity, flexibility and quality of service. The theory is that multiskilling increases job satisfaction and thereby reduces employee turnover and absenteeism, and improves overall contract performance. If the theory holds true, then multiskilling means significant tangible and intangible benefits for the service provider, the employee and the customer.