Knowledge Library
Filter by

A Survey Instrument for Evaluating Workplace Occupant Satisfaction

The development and field test of this survey tool enabled evaluations of workplace settings, as well as supported workplace design and re-engineering, […]

Facility Manager and Indoor Environment Quality (IEQ)

This article gives a brief about Indoor Environment Quality, its impact on occupant and facility manager responsibilities to ensure and improve IEQ

Successful Transition in Outsourcing

This white paper shows how job transition impacts productivity, job satisfaction and customer satisfaction, and how a robust transition management plan can […]

Tips on Enhancing Employee Productivity in the Workplace: What FMs Can Do to Contribute to Employee Productivity

Paying attention to employee satisfaction and comfort shows your employees that you care. Happy employees lead to better business results. Using Dr. […]

Ep. 51: Service Design, Collaboration and Strategic FM | Peter Ankerstjerne - CMO at ISS A/S (Part 2)

In Part 2 of their conversation, Peter Ankerstjerne of ISS A/S shares with Mike Petrusky the importance of workplace experiences and service […]

Developing an Effective Customer Satisfaction Survey

The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]

Survey: TimeAway

A survey of full-time U.S. employees reveals that while vacation time can recharge employees and improve productivity, many employees do not feel […]

Ep. 23: A Facility Management Story with René Jackson of Ciena Corporation

René Jackson is Regional Manager of Real Estate and Facilities at Ciena Corporation in Silicon Valley, CA. Mike Petrusky asks René about […]

Effective Training of Front-Line Service Employees

Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]

Dyadic Relationships for Leaders in Facility Management

A collection of 16 case studies and in-depth interviews examine how leaders practice relationship building with subordinates, including whether different qualities in […]