Designing a Tenant Experience that Aligns to Values and Priorities

Property owners and their managers are taking steps to enhance tenant experience, from offering amenities like fitness centers and dog parks to improving communication and responsiveness. They know regular communication and responsiveness to tenant concerns help build trust and foster positive relationships between them and their tenants. Through tenant retention, property owners and their managers can also address several risks the National Apartment Association identified in its annual survey of property owners and management agencies.