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Performance & Quality

Facility managers must understand and document stakeholder needs and expectations of the facility and the facility’s services.

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Designing a Tenant Experience that Aligns to Values and Priorities

Property owners and their managers are taking steps to enhance tenant experience, from offering amenities like fitness centers and dog parks to […]

7 Ways to Improve Customer Satisfaction in Field Service Organizations

This eBook provides valuable insights and actionable strategies to help field service organizations improve technician productivity, which can ultimately increase customer satisfaction, […]

7 Ways to Increase Customer Satisfaction in Field Service Organizations

In today’s highly competitive field service industry, providing exceptional customer service is the key to success. But with so many factors to […]

IFMA Range of Inspections

Enhance your understanding of facility inspections with this overview addressing inspection purposes, types, trends, benefits, and uses of information acquired.

Measuring the Intangibles of Workplace Performance

Research conducted with office workers in the U.S. and U.K., concerning the role that workplace design plays in business performance and organizational […]