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Trends in FM Service Delivery Models
Around the world, facility management is delivered in different ways. Some countries use an in-house model, while others look at single-service outsourcing […]
Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
The Value of Strategic HR Processes in Service Management
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]
Handprints Over Footprints, Combining Social Impact with Environmental Stewardship to Create Net-Positive Enterprise
Define what a handprint is and why handprints are important? Learn how individuals and corporations can create handprints. Explore applications and results […]
FMs Can Impact the Procurement Landscape by Modifying the Technical Requirements
A major problem for facility managers is to get the procurement department to procure expert vendors. Hiring an expert is often neglected […]
Moving Right Along: An Employee Move Management Solution Made Quickly, Easily, and Affordably
An automated, easy to use move system with a method for collecting reliable information enables a well-trained move team to perform routine […]
Computer Gaming in FM Education
This study identifies a great potential to increase attractiveness and efficiency of FM education and training by way of serious games, which […]
Building Operation the Next 100 Years
Forecasting an FM future focused around education and research, improved business processes and better management of new technology, this whitepaper projects key […]
Linking Customer Experience with Service Employee Engagement
In this white paper, ISS performed a series of regression analyses for their data, and subsequent research has revealed important new knowledge […]
How 'New Ways of Working' Affect Our Use of Facilities
How we work has changed dramatically over the last 50 years. This has impacted our use of facilities, as they support how […]