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Redefining the Executive View of Facility Management (FM)
The executive view of facility management continues to evolve as the industry itself shifts and adapts to new influences, technologies, and challenges. […]
Linking Customer Experience with Service Employee Engagement
In this white paper, ISS performed a series of regression analyses for their data, and subsequent research has revealed important new knowledge […]
Redefining the Executive View of Facility Management (FM) - Chinese Translation
The executive view of facility management continues to evolve as the industry itself shifts and adapts to new influences, technologies and challenges. These […]
Workplace Change Management: An Overview
People have a natural resistance to change. Despite good business reasons for transforming the workplace, employees often feel vulnerable during the process. […]
How 'New Ways of Working' Affect Our Use of Facilities
How we work has changed dramatically over the last 50 years. This has impacted our use of facilities, as they support how […]
A Deliberated Talent Management Approach Toward Developing Future FM Leaders
Trend reports project up to 50 percent of the experienced FM workforce will leave the workplace within 10-15 years. Accordingly, this white […]
Managing and Mitigating Risk Within Strategic Facility Management
The subject of this white paper is risk management and mitigation through strategic facility management, and it is based on fieldwork performed […]
Insulation Energy Savings: Key Issues and Performance Factors
An overview of the impact of energy performance in commercial construction; a discussion of the key issues in building-envelope design and construction; […]
Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Employee Engagement: The Crucial Role of the Supervisor
Engaged employees are more productive, more customer-focused and more loyal — and companies with high levels of employee engagement are more profitable, […]