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Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
An Integrated Model for Life-Cycle Cost Analysis
IFMA Switzerland developed a life-cycle costing model for real estate and an associated life-cycle cost (LCC) analysis tool allowing comparisons between different […]
Driving Radical Change: A Case Study on Change Management
A framework for architects and designers implementing a method for managing change and planning strategy. The change process is divided into four […]
Investment Based Budgeting
Improve finance management and enterprise strategic alignment by instituting a new format for budget submissions and negotiations, termed by the author as […]
Sustainable Facility Leadership: People First!
Facility leaders can fulfill the dynamic requirements of modern FM by placing people at the center of their organizations, integrating the People, […]
High-performance Buildings Need High-performance FM
Quality frameworks and performance management systems are recommended for high-performance facility mangers to align organizational strategy and the delivery of economical, safe […]
Beyond Payback Period: Demystifying Sustainability Finance
Make the business case for sustainability initiatives by extending your finance projections past payback period alone and into sustainability plans considering return […]
Technology and the Workplace of the Future
Review of FM technology components driving strategy and change in the workplace, including a brief description of traditional and emerging technologies available […]
Advice for Emerging Leaders: The Best Career Investments you Can Make
Career management advice for prospective and emergent FM leaders, addressing career development strategies for developing, early, and continued career cultivation. Advice for […]
Facility Management: Benchmarking Business Value
Identifying the important roles of FM, benchmarking and the C-Suite, this resource offers helpful examples of FM to C-Suite communication for gaining […]