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Customer Experience

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Lights, Camera, Action – How to Keep Your Movie Theater Sparkling

As a facility manager, you take on nearly as many roles as the actors on the silver screen! From overseeing cleaning crews […]

Why Dine-In Movie Theater Operators Should Employ Psychology of Clean to Drive Results

When organizations can skillfully manage the entire customer experience, they reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue, and greater […]

7 Ways to Increase Customer Satisfaction in Field Service Organizations

In today’s highly competitive field service industry, providing exceptional customer service is the key to success. But with so many factors to […]

Exceptional Customer Experiences through Proactive Field Service Communication

Wondering how you improve customer experience in your field service organization? Here are five ways proactive field service communication can help you […]

Leveraging IoT to Improve Building Operations and Passenger Perceptions

This panel discussion white paper talks about how the Internet of Things (IoT) has the potential to streamline building operations and improve […]

Developing an Effective Customer Satisfaction Survey

The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]