Jake Smithwick

Knowledge Library

Jake Smithwick

Number Of Publications

26 articles

EP022: Digitize Your FM Operations

Today we are sitting down with industry-leading experts Matt Dawson, the Real Estate Engagement Leader at EY, Edward Wilson-Smythe, Director of Digital […]

IFMA Salary and Compensation Report - Poland

IFMA’s Global Salary and Compensation Report provides valuable insight into personal and team salary outlooks, describing current compensation conditions and trends in […]

Succession Planning in Facility Management Pilot Study and Road Map for the Future

The Facility Management profession has faced labor workforce challenges for years. However, preliminary results from recent IFMA studies have revealed seismic shifts […]

Maintenance Costs and Facility Soft Services Practices - EU O&M Benchmarks Report No. 3

This white paper focuses on maintenance costs and facility software services practices for a variety of facility industry sectors, and is the […]

Concierge Services and Contract Management Practices - EU O&M Benchmarks Report No. 2

This white paper focuses on concierge/housekeeping as well as the use of in-house versus outsources services for a variety of facility service […]

Sustainability Programs and Initiatives - EU O&M Benchmarks Report No. 1

This white paper focuses on sustainable operations and maintenance practices and is the first in a series of three reports summarizing performance […]

Developing an Effective Customer Satisfaction Survey

The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]

Student Engagement in the FM Profession Through Mentorship

This paper presents a brief literature review regarding the need to increase FM education, a detailed description of an IFMA chapter mentorship […]

Leveraging Human Factor Personality Profiles

This webinar examines usage of HEXACO and Emotional Intelligence assessments and their impact on team performance. We discuss a case study over […]

A Model for the Creation of Shared Assumptions

Analysis of the Best Value Business Model (BVM) as a tool to align organizational culture differences, providing a structured planning and meeting […]