Jake Smithwick Archives - IFMA Knowledge Library

Succession Planning in Facility Management Pilot Study and Road Map for the Future

January 5, 2023

by Jake Smithwick

The Facility Management profession has faced labor workforce challenges for years. However, preliminary results from recent IFMA studies have revealed seismic shifts …

Succession Planning in Facility Management Pilot Study and Road Map for the Future Read More »

Maintenance Costs and Facility Soft Services Practices - EU O&M Benchmarks Report No. 3

Benchmark

August 16, 2022

by Jake Smithwick, IFMA, Simplar Institute

This white paper focuses on maintenance costs and facility software services practices for a variety of facility industry sectors, and is the …

Maintenance Costs and Facility Soft Services Practices – EU O&M Benchmarks Report No. 3 Read More »

Concierge Services and Contract Management Practices - EU O&M Benchmarks Report No. 2

Benchmark

July 14, 2022

by Simplar Institute, Jake Smithwick, IFMA

This white paper focuses on concierge/housekeeping as well as the use of in-house versus outsources services for a variety of facility service …

Concierge Services and Contract Management Practices – EU O&M Benchmarks Report No. 2 Read More »

Sustainability Programs and Initiatives - EU O&M Benchmarks Report No. 1

Benchmark

June 23, 2022

by IFMA, Simplar Institute, Jake Smithwick

This white paper focuses on sustainable operations and maintenance practices and is the first in a series of three reports summarizing performance …

Sustainability Programs and Initiatives – EU O&M Benchmarks Report No. 1 Read More »

Emergency Management: Practical Tools and Resources that Every FM Needs

Video/Webinar

January 1, 2022

by Jake Smithwick, Jennifer Lynch

When the next natural disaster hits, how prepared will your site be? Do you have an emergency operations plan in place and …

Emergency Management: Practical Tools and Resources that Every FM Needs Read More »

Project Delivery Systems: What Works and What Does Not?

Video/Webinar

January 1, 2022

by Jake Smithwick

A crash course on the advantages, challenges, and “quick tips” for the FM in using today’s most common construction project delivery systems. …

Project Delivery Systems: What Works and What Does Not? Read More »

Developing an Effective Scope of Work for Operations and Service Contracts

Slide Deck

January 1, 2022

by Simplar Institute, Jake Smithwick

This presentation examines challenges FMs face in preparing a Scope of Work, the “Silver Bullet” of Scope Development, operationally-focused procurement tools, and …

Developing an Effective Scope of Work for Operations and Service Contracts Read More »

Developing the Business Case for Preventative Maintenance: Understand the true ROI of Run to Fail

Video/Webinar

January 1, 2022

by Jake Smithwick

The Facility Condition Index (FCI) helps FMs understand the overall condition of their assets relative to property value. While FCI has been …

Developing the Business Case for Preventative Maintenance: Understand the true ROI of Run to Fail Read More »

The Amazing Impact of Performance Metrics on FM Project Portfolios

Video/Webinar

January 1, 2022

by Brian Lines, Jake Smithwick

Performance metrics have a profound impact – they create transparency, drive behaviors, and foster positive accountability among internal teams and outsourced vendors. …

The Amazing Impact of Performance Metrics on FM Project Portfolios Read More »

Developing an Effective Customer Satisfaction Survey

Video/Webinar

January 1, 2022

by Jake Smithwick

The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture …

Developing an Effective Customer Satisfaction Survey Read More »

Jake Smithwick

Jake Smithwick

Number Of Publications