Jake Smithwick
Number Of Publications
26 articles
EP022: Digitize Your FM Operations
Today we are sitting down with industry-leading experts Matt Dawson, the Real Estate Engagement Leader at EY, Edward Wilson-Smythe, Director of Digital …
IFMA Salary and Compensation Report - Poland
IFMA’s Global Salary and Compensation Report provides valuable insight into personal and team salary outlooks, describing current compensation conditions and trends in …
Succession Planning in Facility Management Pilot Study and Road Map for the Future
The Facility Management profession has faced labor workforce challenges for years. However, preliminary results from recent IFMA studies have revealed seismic shifts …
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Maintenance Costs and Facility Soft Services Practices - EU O&M Benchmarks Report No. 3
This white paper focuses on maintenance costs and facility software services practices for a variety of facility industry sectors, and is the …
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Concierge Services and Contract Management Practices - EU O&M Benchmarks Report No. 2
This white paper focuses on concierge/housekeeping as well as the use of in-house versus outsources services for a variety of facility service …
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Sustainability Programs and Initiatives - EU O&M Benchmarks Report No. 1
This white paper focuses on sustainable operations and maintenance practices and is the first in a series of three reports summarizing performance …
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Developing an Effective Scope of Work for Operations and Service Contracts
This presentation examines challenges FMs face in preparing a Scope of Work, the “Silver Bullet” of Scope Development, operationally-focused procurement tools, and …
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Developing the Business Case for Preventative Maintenance: Understand the true ROI of Run to Fail
The Facility Condition Index (FCI) helps FMs understand the overall condition of their assets relative to property value. While FCI has been …
The Amazing Impact of Performance Metrics on FM Project Portfolios
Performance metrics have a profound impact – they create transparency, drive behaviors, and foster positive accountability among internal teams and outsourced vendors. …
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Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture …
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