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Linking Customer Experience with Service Employee Engagement
In this white paper, ISS performed a series of regression analyses for their data, and subsequent research has revealed important new knowledge […]
Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
Ep. 12: Workplace Trends – Big Shifts in Design, Technology and Human Factors Impacting Your Organization | Kay Sargent
Kay Sargent, ASID, IIDA, CID, LEED AP, MCR.w is a senior principal and director of HOK’s WorkPlace practice and a co-founder of […]
Ep. 83: Workplace Trends, Strategies and IFMA Partnerships
Celeste McLane is Strategic Account Manager at CORT where she serves the FM community with her understanding of workplace trends, space planning […]
The True Value of an IWMS
To reap the full advantages of this new age of data, a business or organization needs a technology solution to address and […]
Ep. 65: Next Generation Facility Management
Caroline Horton, FMP is a Facilities Associate at a financial services company in New York City where she focuses on project management, […]
Ep. 68 Workplace Experience Tools and Adopting FM Technology
Drew DePriest, CEM, LEED AP, WELL AP is an Account Executive at Comfy, a workplace experience app that helps to empower people […]
Ep. 81: Employee Engagement and Creating Great Experiences
Javier J. Maldonado, MBA, CFM, RPA® is Campus Operations & Construction Director for VF Outdoor, the home of JanSport and The North […]
2013 International Comparison of User Satisfaction in Buildings
A systematic review of user satisfaction in the context of facility management and real estate management. The main research issues emphasize research […]