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Ep. 51: Service Design, Collaboration and Strategic FM | Peter Ankerstjerne - CMO at ISS A/S (Part 2)
In Part 2 of their conversation, Peter Ankerstjerne of ISS A/S shares with Mike Petrusky the importance of workplace experiences and service […]
Service Management 3.0: The Future Direction for FM
Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]
Ep. 83: Workplace Trends, Strategies and IFMA Partnerships
Celeste McLane is Strategic Account Manager at CORT where she serves the FM community with her understanding of workplace trends, space planning […]
Ep. 12: Workplace Trends – Big Shifts in Design, Technology and Human Factors Impacting Your Organization | Kay Sargent
Kay Sargent, ASID, IIDA, CID, LEED AP, MCR.w is a senior principal and director of HOK’s WorkPlace practice and a co-founder of […]
Ep. 10: Employee Engagement and Culture Change Strategies with Author and Speaker Jill Christensen
Jill Christensen is a best-selling author, international keynote speaker, and she partners with the best and brightest leaders around the world to […]
Linking Customer Experience with Service Employee Engagement
In this white paper, ISS performed a series of regression analyses for their data, and subsequent research has revealed important new knowledge […]
Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
2013 International Comparison of User Satisfaction in Buildings
A systematic review of user satisfaction in the context of facility management and real estate management. The main research issues emphasize research […]