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Exceptional Customer Experiences through Proactive Field Service Communication
Wondering how you improve customer experience in your field service organization? Here are five ways proactive field service communication can help you […]
Ep. 7: Procon Consulting - An Interview with Mahnaz Ensafi, IFMA Scholar
Mahnaz Ensafi sits down with Stephen DeVito of Procon Consulting and shares her story about how she started in facility management and […]
Project Management for the Pros
Establishing project management success from start to finish.
Project Delivery Systems: What Works and What Does Not?
A crash course on the advantages, challenges, and “quick tips” for the FM in using today’s most common construction project delivery systems. […]
Budgeting for the FM Department
Many FMs are not comfortable to develop, present and discuss annual, operational, and capital budgets with their management and clients. The presentation […]
Super-Charged Project Planning and Partnering
This piece identifies key elements of partnering that are proven to influence project success. Practical examples from a variety of design, construction, […]
Effective Project Leadership: You Are Not the Project
You are not the project and nine other Project Management tips for effective project management. During this session ten tips you may […]
Putting the "P" in FM: Project Management for the FM Professional
Research to establish and reinforce the correlation between FM and Project Management (PM), outlining ways PM best practices can be implemented in […]