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Well Brought Up KPIs Don't Bite
Investigate performance measurement used for process improvement, and strategic management for deliberately and systematically defining key performance indicators (KPIs) and key risk […]
Linking Customer Experience with Service Employee Engagement
In this white paper, ISS performed a series of regression analyses for their data, and subsequent research has revealed important new knowledge […]
Place Matters: The Changing Urban Landscape for Real Estate and Location Decisions
In this article, the authors address three questions: Where are workplaces today (and will there be a change in location decisions); what […]
Construction Planning
A step-by-step explanation that can be used to develop understanding of the entire construction process or to checklist plans for a construction […]
Does Workplace Matter? Perceived Satisfaction with Physical Workspace as a Driver of Worker Performance
Researchers surveyed 408 randomly selected office workers in an effort to understand the relationship between workers’ perceived satisfaction level with workspace, and […]
How 'New Ways of Working' Affect Our Use of Facilities
How we work has changed dramatically over the last 50 years. This has impacted our use of facilities, as they support how […]
A Deliberated Talent Management Approach Toward Developing Future FM Leaders
Trend reports project up to 50 percent of the experienced FM workforce will leave the workplace within 10-15 years. Accordingly, this white […]
Activity Modeling for Energy-Efficient Design of New Hospitals
This research shows how energy use in hospitals may be reduced through activity modeling and demand-control of hospital equipment and ventilation energy. […]
Cleaning: Finding a Microbiological Standard
This literature review contains background and findings on standards and benchmarks for the cleaning of high frequency touch surfaces, focusing on standards […]
RICS Strategic FM Case Studies Series 2
In a competitive, global business environment, it is increasingly recognized that FM has a strategic role to play in the experience of […]