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2022 Refocus & Rationalize the Workplace Report

With many U.S. organizations moving past the initial challenges of employees returning to work in the post-pandemic world, business leaders are under […]

Maintenance Costs and Facility Soft Services Practices - EU O&M Benchmarks Report No. 3

This white paper focuses on maintenance costs and facility software services practices for a variety of facility industry sectors, and is the […]

Concierge Services and Contract Management Practices - EU O&M Benchmarks Report No. 2

This white paper focuses on concierge/housekeeping as well as the use of in-house versus outsources services for a variety of facility service […]

Sustainability Programs and Initiatives - EU O&M Benchmarks Report No. 1

This white paper focuses on sustainable operations and maintenance practices and is the first in a series of three reports summarizing performance […]

Ensuring Occupant Health

Key findings and insights from a global study of 21 office buildings.

5 Practices that Improve the Business Impact of Research

Understand the value of market researchers and the deliverables that make the most impact on your business. The data that matters to […]

The Occupier Cost Index 2020 - Europe

The OCI portrays the office costs per full time equivalent (FTE) for 29 European countries based on the European facility management standard […]

The Unrealized Potential of Space Management: What You Need to Know to Benchmark Your Workspace Maturity

The research paper identifies six categories by which companies should measure and evaluate their workspace management programs. It also assesses a structured […]

Standard Practice for Building Floor Area Measurements for FM

Standard practices for building floor area measurement for facility management, including terminology, floor area relationships, rules for measurement, measurement procedures and multiple […]

Establishment of KPIs for Facility Performance: Review of Literature

Identification of key performance indicators (KPIs) and classification based on aspects of facility performance measurement: ļ¬nancial, physical, functional, and survey-based, including their […]