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Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Employee Engagement: The Crucial Role of the Supervisor
Engaged employees are more productive, more customer-focused and more loyal — and companies with high levels of employee engagement are more profitable, […]
Planning for the Next Generation of EPA ENERGY STAR Certification
Learn about ENERGY STAR energy performance scores, and the process of developing scores and data needs, and updating ENERGY STAR scores.
WE Case Study: Motorola
Motorola Mobility aligned their workplace to business strategy in the design of their engineering flagship in Chicago. With a focus on the […]
Defining Service Excellence in FM
This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]
WE Case Study: GSA
The US General Services Administration (GSA) rightsized to align workspaces with business goals. Review their strategy for gathering data through workplace engagement […]
Maintaining the Quality of Constructed Facilities Using the Performance Information Measurement System
This study focuses on implementing a measurement system through visual inspection to identify the performance of installed sprayed polyurethane foam roofs (94 […]
5 Practices that Improve the Business Impact of Research
Understand the value of market researchers and the deliverables that make the most impact on your business. The data that matters to […]
RICS Professional Guidance - Global: Strategic FM, 1st edition
This publication is divided into three parts meant to support the management of the built environment. A guidance note that focuses on […]
GSA Space Consolidation and Workplace Transformation
A presentation examining government agencies’ interest in space consolidation, including the U.S. General Services Administration’s space consolidation initiatives and ways the GSA […]