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Occupancy & Human Factors

Facility managers are expected to take steps to protect the environment and the people who use the facility while supporting organizational effectiveness and minimizing risks and liabilities.

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Listening to the Voice of the Customer

Listening to the Voice of the Customer

White Paper
By IFMA
Outline of a presentation examining the measurement tool a Fortune 500 company’s FM department used to measure global customer feedback and point […]
Taking the Guesswork Out of Selecting a Cleaning Services Provider

Taking the Guesswork Out of Selecting a Cleaning Services Provider

White Paper
By James Peduto
Discussion of the Cleaning Industry Management Standard (CIMS) and Certification Program as a pre-qualification tool for outsourced cleaning services or as a […]
Managing Change in Turbulent Times: Creating a Sense of Urgency to Leverage the

Managing Change in Turbulent Times: Creating a Sense of Urgency to Leverage the "Power of Place"

White Paper
By Diane Stegmeier
The FM professional should be situated as both a strategic business partner and change leader, demonstrating to the executive level a workplace […]
Dealing with Threating Situations: How to Keep the Worst from Happening

Dealing with Threating Situations: How to Keep the Worst from Happening

White Paper
By S. Patrick King, William F. Booth
A categorization of workplace violence as defined by OSHA, paired with recommendations for improved facility security including preparedness, a culture of zero […]