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The Value of Strategic HR Processes in Service Management
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]
When Did Facility Managers Become Food Service Managers
A look at food service outsourcing and the additional responsibility it adds to facility management work. A helpful offering of best practices, […]
Driving Distractions Policy
Outline of driver distractions for identification of hazards in the workplace and application of appropriate controls to reduce risk. Distractors, including electronic […]
WE Case Study: Wells Fargo
Review goals, processes, scalable solutions, and results of the Workplace 2020 plan to align Well Fargo’s culture and workplace with the business […]
Listening to the Voice of the Customer
Outline of a presentation examining the measurement tool a Fortune 500 company’s FM department used to measure global customer feedback and point […]
Taking the Guesswork Out of Selecting a Cleaning Services Provider
Discussion of the Cleaning Industry Management Standard (CIMS) and Certification Program as a pre-qualification tool for outsourced cleaning services or as a […]
Business Continuity Planning: Are You Prepared?
Business continuity planning is defined and illustrated through real-world scenarios, including pandemic situations. Review examples of internal and external risk factors paired […]
Managing Change in Turbulent Times: Creating a Sense of Urgency to Leverage the "Power of Place"
The FM professional should be situated as both a strategic business partner and change leader, demonstrating to the executive level a workplace […]
Dealing with Threating Situations: How to Keep the Worst from Happening
A categorization of workplace violence as defined by OSHA, paired with recommendations for improved facility security including preparedness, a culture of zero […]
Valuing Freedom Over High Levels of Access Control
Addressing the vulnerability of soft targets and the elements of static/inherent risk, this piece explores the question, “How do we best protect […]