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Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
Transition, Downsizing or Consolidating
Learn how to collaborate with the real estate community and use the organizational master plan for downsizing or consolidation. Review a case […]
Benefits of Adjustable LED Task Lighting
Duke University employees conduct an evidence-based study assessing the ergonomic and/or calculated utility power consumption benefits of adjustable LED task lighting vs […]
Linking FM to Organizational Strategy
Review organizational strategy to advance strategic facility planning processes beyond demand/ capacity planning alone, and evaluate tactical scenarios for facility renewal planning […]
Commentary: Facility Management Accreditation Commission Outcomes
As institutions evaluate the Facility Management Accreditation Commission (FMAC) program’s curricular outcomes and competencies, this commentary offers an assessment example using a […]
Sell Your Projects with CFO Jargon
Learn how to develop meaningful facility-related ratios to measure performance; justify your projects using finance terminology and CFO- speak; and explain how […]
Upgrading and Renovating Technology Services in the Multifamily Residential Industry
With increasing demand for apartments and rising expectations around the technology amenities within them, property managers need to optimize their buildings to […]
Case Study: Lehigh Senior High School
While working on its renovation project, client Lehigh Senior High School wanted a flooring option that would perform for years to come […]
Learn How to Avoid the Most Common Violations
To protect your employees and avoid OSHA fines, you must understand the hazards that exist in your workplace. One simple OSHA truism […]
The Role of the Facility Manager in Attaining and Maintaining AAALAC Accreditation
Facility managers as a group rarely get involved in Vivarium (Research Animal Facility) operations outside of corrective or preventive maintenance. However, accreditation […]