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Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
The Value of Strategic HR Processes in Service Management
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]
Workplace Violence and Terrorism: Best Practices for a New Reality
As part of the “Sodexo 2016 Workplace Trends Report,” this research explores the “new normal” of workplace violence, particularly the emergence of […]
Creating the Lab of the Future: A Shift Toward Greater Agility, Flexibility and Efficiency
Although considered part of Integrated Facilities Management, there is an increasing trend toward separating scientific services from other facilities services. The transition […]
Securing Your Facility During Special Events
This white paper presents measures that can be used by individuals and organizations responsible for the security and management of commercial enterprise […]
The Complete Slip, Trip and Fall Prevention Audit
This comprehensive audit helps facility managers find potential hazards and mitigate slip, trip and fall risks. Use this checklist to walk through […]
Linking Customer Experience with Service Employee Engagement
In this white paper, ISS performed a series of regression analyses for their data, and subsequent research has revealed important new knowledge […]
Successful Transition in Outsourcing
This white paper shows how job transition impacts productivity, job satisfaction and customer satisfaction, and how a robust transition management plan can […]
Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
Big Data in the Workplace: Can It Enhance Employee Productivity and Quality of Life?
How can FM leverage data already being captured to raise the bar on employee productivity, engagement and quality of life? What additional […]