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Performance Contracting in the Public Sector and the Real World
A brief outline of performance contracting process steps, addressing request for proposal, performance contract components and an account of the author’s personal […]
Establishment of KPIs for Facility Performance: Review of Literature
Identification of key performance indicators (KPIs) and classification based on aspects of facility performance measurement: financial, physical, functional, and survey-based, including their […]
Digitization in a Validated IFM Environment
The Digital Transformation in facilities management allows for greater productivity, a higher level of quality assurances and drives compliance within a validated […]
Integrated FM System at the Main Railway Station in Prague
This case study introduces a new way of managing FM Services at the Main Railway Station in Prague. Hein Consulting was hired […]
Toward a Comprehensive KPI Reference Model for FM in Hospitals
This study assesses KPI specifications for FM in hospitals, providing the basis for controlling and benchmarking steps, development of corresponding adjustments of […]
The Art of Telling Your Story 2.0
Understand what is important to your organization and how focus your message. Understand how your organization makes financial decisions and how that […]
Guide to Airport Performance Measures
This ACI guide defines performance measures for airports by addressing the factors that drive results, identifying airport types where the measure is […]