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Integrating Quality into FM Operations
An overview of Quality Management System (QMS) concepts plus steps explaining how to develop and manage an operationally-specific QMS for sustainable facility […]
The Value of Strategic Decision Making: Adding Value Up and Downstream of Building Design and Construction
Facilities managers have to make difficult decisions about how to allocate limited resources against their overall facility need. Strategic consulting provides value […]
The Leadership Dilemma: How to Unlock the Potential of the 4-Generation Workplace
• Learn the REAL reasons for generational conflict in the workplace. • Understand why leadership is both the problem and the solution […]
Performance is the New Community: Why Enterprise Customers Want More From Agile Workspaces
The original intent of co-working spaces was to provide a place for startups and freelancers that was both economical and focused on […]
The How and Why of Benchmarking
While benchmarking is a well-established strategy that organizations have been using to manage performance for almost four decades, the field of facility […]
Work Workers Workplace: Improving Branch Performance Through Empathetic Design
A guide for understanding institutional and end-user needs of physical banking branches, addressing factors related to the evolution of empathetic design: global […]
Improving Facility Management Operations Through Optimization of Performance Metrics
Use a customizable maintenance management system (CMMS) to measure performance in organizational effectiveness and efficiency. Then, optimize performance metrics to establish standards, […]
High-performance Buildings Need High-performance FM
Quality frameworks and performance management systems are recommended for high-performance facility mangers to align organizational strategy and the delivery of economical, safe […]
Significant Parameters for Building Automation Performance
With the goal of defining a model-as-performance-measurement-tool for building automation systems (BAS), the study identifies and illustrates issues affecting BAS and the […]
Dyadic Relationships for Leaders in Facility Management
A collection of 16 case studies and in-depth interviews examine how leaders practice relationship building with subordinates, including whether different qualities in […]