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Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it […]
Comparison of Thirty Green Building Projects Across the United States: Common Elements
In an effort to create a foundation for green evaluation, this study examines the green elements used in 16 single-family homes and […]
The Strategic Facilities Management Organization in Housing: Implications for Sustainable FM
A guide to understand and manage implementation of sustainable FM in housing administration, outlining the roles and relations of tenants, owners, administrators […]
Atlanta Botanical Gardens: A Sustainability Case Study
This case study of the Atlanta Botanical Garden demonstrates how a sustainability plan can advance the mission of an institution through a […]
Atlanta Botanical Gardens: A Sustainability Case Study.
This case study of the Atlanta Botanical Garden demonstrates how a sustainability plan can advance the mission of an institution through a […]
An Integrated Model for Life-Cycle Cost Analysis
IFMA Switzerland developed a life-cycle costing model for real estate and an associated life-cycle cost (LCC) analysis tool allowing comparisons between different […]
Guide to Airport Performance Measures
This ACI guide defines performance measures for airports by addressing the factors that drive results, identifying airport types where the measure is […]
Investment Based Budgeting
Improve finance management and enterprise strategic alignment by instituting a new format for budget submissions and negotiations, termed by the author as […]
Life Cycle Value Tradeoff of Noise Mitigating Measures Using BIM-Simulation and Multi-Criteria Decision Modeling
This study hypothesizes that a decision framework can be developed to capture and automate life cycle value evaluation of noise-mitigating measures using […]
Driving Radical Change: A Case Study on Change Management
A framework for architects and designers implementing a method for managing change and planning strategy. The change process is divided into four […]