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Human Factors

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My Company is Going Flex-work Hoteling Crazy! What Should I Do?

Guidelines to help FMs consider the factors, processes, and outcomes of a flexible work program, with a recommendation to pilot flexible working […]

Top 10 Skills Every Facility Manager Needs to Succeed

What strengths and skills are employers seeking from facility manager candidates? Here are 10 skills you need to move up as a […]

Let the sunshine in: Perception of windows by Chinese office workers

Survey-based research conducted in Chinese financial services organizations on the use of building floor area adjacent to windows for workstations. The study […]

Ep. 41: Beyond Coworking

This episode of the Workplace Innovator podcast takes a look at how shared services, spaces and technologies are revolutionizing the workplace. Mike […]

Ep. 40: What is in it for me? Addressing the people side of change

Andrea Sanchez is Executive Director of SparkStory, LLC where she offers consultation, coaching and training to individuals and organizations looking to develop […]

The FM-Negotiation Lifecycle: From Challenge and Conflict to Collaboration and Calm

Body language and verbal communication are critical to successful relationships. The secret is to learn as much as possible about Body Language […]

Ensuring Occupant Health

Key findings and insights from a global study of 21 office buildings.

Service Management 2.0: The Next Generation of Service

Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]

Succession Planning and Knowledge Management: Tackle What Seems Like an Uphill Battle

It has already started for some organizations and is expected to reach a fevered pitch in the next 5-7 years. As many […]

Ep. 34: Raising the Visibility of FM and Making it a Career of Choice with Tona Khau

Tona Khau, FMP, SFP is a Facilities Specialist for Sno-Isle Libraries in Seattle, WA where she is building a career as an […]