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Leadership & Strategy

Facility managers must be able to align the facility portfolio with the demand organization’s missions and available resources and be innovative to move forward with their staff and processes to respond to ever-changing requirements.

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Providing Exceptional Customer Experience is a Team Sport

Providing Exceptional Customer Experience is a Team Sport

White Paper
By Kim Pettiford, Teena Shouse, Rick Wood
Bringing together the talents of your Facility Management personnel, Human Resources expertise and partnering with solid Shared Contract Services provider is the […]
Change Management is More Than Just a Free Lunch!

Change Management is More Than Just a Free Lunch!

Slide Deck
By Rebecca Johnson, Stephanie Bass, Lamar Johnson, IFMA, RICS
Change management is more than just a free lunch! Let’s face it, today’s workplace is more complex than ever before. We have: […]
8 Ways to Become a Thought Leader and Grow Your FM Career

8 Ways to Become a Thought Leader and Grow Your FM Career

Article
By Chris Leake
Learn practical tips on how to grow your credibility in the FM industry and get recognized as a thought leader by your […]
Good Governance Creates Great Leaders

Good Governance Creates Great Leaders

White Paper
By Kit Tuveson
Review a model and guidelines by which governance, a quality process for internal/external operations and relations, may be instituted by industry leaders […]
FM Utilizes the Research Capability of the Student Chapter

FM Utilizes the Research Capability of the Student Chapter

White Paper
By Jacob Kashiwagi, Dean Kashiwagi, Nguyen Le
In a changing facility management (FM) environment, a large IFMA chapter has identified the importance of innovation in its survival and success. […]
How FMs Can Change the Project Management in Organizations

How FMs Can Change the Project Management in Organizations

White Paper
By Dean Kashiwagi
In today’s increasingly competitive environment, organizations have an objective of cutting costs that take precedence over receiving greater value from the work […]
Navigating Gender Differences in the Workplace

Navigating Gender Differences in the Workplace

Slide Deck
By Dhaval Gajjar, Rick Corea, Mary A. Redmond
With increasing awareness and navigating gender in the workplace, we will discuss how men and women can learn to work together to […]
Common Executive Missteps in Real Estate and Workplace Strategy

Common Executive Missteps in Real Estate and Workplace Strategy

Article
By Diane Coles Levine
This article focuses on some of the root causes of executive-level mistakes in real estate and workplace strategy, discussing the link between […]
Developing a Planned Maintenance Program That Aims Towards a Preventative Mindset: A Case Study in FM Leadership

Developing a Planned Maintenance Program That Aims Towards a Preventative Mindset: A Case Study in FM Leadership

Article
By Brian Stone, Casey Cluff, IJFM
This proposal documents the process of creating a formal maintenance plan where none previously existed, with key components that facilitate and align […]
Work on the Go: IFMA Distributed Work Survey Findings

Work on the Go: IFMA Distributed Work Survey Findings

Slide Deck
By Bryant Rice, Isilay Civan, Leigh Stringer
A presentation on online survey results and case studies constituting the basis for IFMA’s 2009 and 2014 distributed work research reports, documenting […]