Jake Smithwick
Number Of Publications
26 articles
Developing an Effective Scope of Work for Operations and Service Contracts
This presentation examines challenges FMs face in preparing a Scope of Work, the “Silver Bullet” of Scope Development, operationally-focused procurement tools, and […]
The Amazing Impact of Performance Metrics on FM Project Portfolios
Performance metrics have a profound impact – they create transparency, drive behaviors, and foster positive accountability among internal teams and outsourced vendors. […]
Emergency Management: Practical Tools and Resources that Every FM Needs
When the next natural disaster hits, how prepared will your site be? Do you have an emergency operations plan in place and […]
Developing the Business Case for Preventative Maintenance: Understand the true ROI of Run to Fail
The Facility Condition Index (FCI) helps FMs understand the overall condition of their assets relative to property value. While FCI has been […]
Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]
Leveraging Human Factor Personality Profiles
This webinar examines usage of HEXACO and Emotional Intelligence assessments and their impact on team performance. We discuss a case study over […]
Using Unmanned Aerial Vehicles (Drones) in Facility Management: Roof Inspections, Safety and More
Drones or UAVs are gaining significant traction in construction and more recently, facility management. Drones can be used to conduct inspections of […]
The How and Why of Benchmarking
While benchmarking is a well-established strategy that organizations have been using to manage performance for almost four decades, the field of facility […]
Project Delivery Systems: What Works and What Does Not?
A crash course on the advantages, challenges, and “quick tips” for the FM in using today’s most common construction project delivery systems. […]
Operations and Maintenance Benchmarks: A Qualitative Analysis of Facility Practices
Qualitative Analysis Benchmarking Report is a comprehensive study that presents the results of the latest Operations and Maintenance benchmarking survey of facility […]