Jake Smithwick
Number Of Publications
26 articles
Developing an Effective Scope of Work for Operations and Service Contracts
This presentation examines challenges FMs face in preparing a Scope of Work, the “Silver Bullet” of Scope Development, operationally-focused procurement tools, and […]
Developing the Business Case for Preventative Maintenance: Understand the true ROI of Run to Fail
The Facility Condition Index (FCI) helps FMs understand the overall condition of their assets relative to property value. While FCI has been […]
The Amazing Impact of Performance Metrics on FM Project Portfolios
Performance metrics have a profound impact – they create transparency, drive behaviors, and foster positive accountability among internal teams and outsourced vendors. […]
Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]
Student Engagement in the FM Profession Through Mentorship
This paper presents a brief literature review regarding the need to increase FM education, a detailed description of an IFMA chapter mentorship […]
Leveraging Human Factor Personality Profiles
This webinar examines usage of HEXACO and Emotional Intelligence assessments and their impact on team performance. We discuss a case study over […]
FM Pay and Compensation Report #1: Salaries, Benefits, and Trends for Facility Managers
How does your pay compare to other facility professionals in your region? What are the top perks provided by employers? This webinar […]
Best Practices in Janitorial Contracts and Services: Impacts from COVID-19
Contracting janitorial services is common for many organizations, and in today’s COVID-19 world, hiring an expert service provider is important. We will […]
IFMA Benchmark Report: The Leadership Toolbox for Organizational Change and Space Management
Technological and space management innovation is increasing by leaps and bounds. Beyond just finding and selecting the right solutions and new approaches […]
Super-Charged Project Planning and Partnering
This piece identifies key elements of partnering that are proven to influence project success. Practical examples from a variety of design, construction, […]