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How to Innovate in FM
A detailed inventory of strategies and techniques for FMs seeking to attract and retain top-tier talent, build a high-functioning FM team, continually […]
Maintenance Costs and Facility Soft Services Practices - EU O&M Benchmarks Report No. 3
This white paper focuses on maintenance costs and facility software services practices for a variety of facility industry sectors, and is the […]
Concierge Services and Contract Management Practices - EU O&M Benchmarks Report No. 2
This white paper focuses on concierge/housekeeping as well as the use of in-house versus outsources services for a variety of facility service […]
Sustainability Programs and Initiatives - EU O&M Benchmarks Report No. 1
This white paper focuses on sustainable operations and maintenance practices and is the first in a series of three reports summarizing performance […]
Ensuring Occupant Health
Key findings and insights from a global study of 21 office buildings.
Occupancy Benchmarking Guide 2018-2019
The 2018 Occupancy Benchmarking Guide highlights the role of data and advanced analytics in shaping workplace strategy for an ever-changing world of […]
The Occupier Cost Index 2019 - Europe
The OCI portrays the office costs per full-time equivalent (FTE) for 29 European countries based on the European facility management standard EN […]
The Occupier Cost Index 2020 - Europe
The OCI portrays the office costs per full time equivalent (FTE) for 29 European countries based on the European facility management standard […]
The Unrealized Potential of Space Management: What You Need to Know to Benchmark Your Workspace Maturity
The research paper identifies six categories by which companies should measure and evaluate their workspace management programs. It also assesses a structured […]
Establishment of KPIs for Facility Performance: Review of Literature
Identification of key performance indicators (KPIs) and classification based on aspects of facility performance measurement: financial, physical, functional, and survey-based, including their […]