This white paper focuses on concierge/housekeeping as well as the use of in-house versus outsources services for a variety of facility service contract types, and is the second in a series of three reports summarizing performance of select buildings throughout Europe. While there is a small sample size for this pilot study, there are relevant findings to consider. As organizations evaluate the performance and value they receive from facility-related services, benchmarks are an effective tool to develop meaningful business cases.