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Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]
How to Stay Out of Jail When You Have International FM Responsibilities
An American FM working in Chicago gets smacked with a large fine by the government of the United Kingdom because of an […]
Integrating Quality into FM Operations
An overview of Quality Management System (QMS) concepts plus steps explaining how to develop and manage an operationally-specific QMS for sustainable facility […]
Workplace Quality Assessment: A Guide to Office Building Quality
Offices must be simple and flexible to empower employees, not hinder them. To maintain engagement, companies must prioritize their workspace. By applying […]
Improving Facility Management Operations Through Optimization of Performance Metrics
Use a customizable maintenance management system (CMMS) to measure performance in organizational effectiveness and efficiency. Then, optimize performance metrics to establish standards, […]
Intelligent Benchmarking and Beyond
Learn more about why intelligent benchmarking is an important quality management practice for organizational improvement. Use this leading practice checklist to identify […]
How to Hire a LEED Consultant
Learn how to hire a LEED consultant to manage the LEED process in a sustainable facility that works for your mission, goals […]
Workplace Change Management: An Overview
People have a natural resistance to change. Despite good business reasons for transforming the workplace, employees often feel vulnerable during the process. […]
Health Care Facility Management Report - Canada
Results of benchmarking research conducted in North American healthcare facilities, featuring data on facilities, utilities, maintenance, environmental services, waste, linen services, operations, […]
The Stellar RFP: The Sourcing Process from Facility Manager and Vendor Perspectives
This presentation is an opportunity to simultaneously examine the RFP process from both the FM and vendor perspectives. FMs will learn a […]