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Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
IBM Global Real Estate Group Talks TRIRIGA, Data and How to Win Hearts and Minds
For today’s RE and FM professionals, it’s no longer about brick and mortar, or mops and buckets. It’s about using technology, understanding […]
Ep. 10: Employee Engagement and Culture Change Strategies with Author and Speaker Jill Christensen
Jill Christensen is a best-selling author, international keynote speaker, and she partners with the best and brightest leaders around the world to […]
Service Management 3.0: The Future Direction for FM
Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]
Linking Customer Experience with Service Employee Engagement
In this white paper, ISS performed a series of regression analyses for their data, and subsequent research has revealed important new knowledge […]
Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
Ep. 12: Workplace Trends – Big Shifts in Design, Technology and Human Factors Impacting Your Organization | Kay Sargent
Kay Sargent, ASID, IIDA, CID, LEED AP, MCR.w is a senior principal and director of HOK’s WorkPlace practice and a co-founder of […]
Ep. 83: Workplace Trends, Strategies and IFMA Partnerships
Celeste McLane is Strategic Account Manager at CORT where she serves the FM community with her understanding of workplace trends, space planning […]
The True Value of an IWMS
To reap the full advantages of this new age of data, a business or organization needs a technology solution to address and […]
Ep. 65: Next Generation Facility Management
Caroline Horton, FMP is a Facilities Associate at a financial services company in New York City where she focuses on project management, […]