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Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
Condition Based Maintenance (CBM): UK Pilot Study
A 15-month monitoring study was undertaken manually to determine the feasibility and impact of condition based maintenance (CBM) on 83 rotary assets […]
Steps to Successfully Launch IWMS Solutions
Understand the importance of aligning services with your facilities’ mission to optimize value and effectively implement an Integrated Workplace Management System (IWMS).
The Value of Strategic HR Processes in Service Management
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]
Listening to the Voice of the Customer
Outline of a presentation examining the measurement tool a Fortune 500 company’s FM department used to measure global customer feedback and point […]
FM Shared Service: The Balance Between In-House and Outsourcing
A review of literature concerning the practice and use of outsourcing in higher education, and research focusing on how symbiotic and collaborative […]