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Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
Defining Service Excellence in FM
This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]
FM Shared Service: The Balance Between In-House and Outsourcing
A review of literature concerning the practice and use of outsourcing in higher education, and research focusing on how symbiotic and collaborative […]
Steps to Successfully Launch IWMS Solutions
Understand the importance of aligning services with your facilities’ mission to optimize value and effectively implement an Integrated Workplace Management System (IWMS).
Condition Based Maintenance (CBM): UK Pilot Study
A 15-month monitoring study was undertaken manually to determine the feasibility and impact of condition based maintenance (CBM) on 83 rotary assets […]
Listening to the Voice of the Customer
Outline of a presentation examining the measurement tool a Fortune 500 company’s FM department used to measure global customer feedback and point […]