Work Experience

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A Survey Instrument for Evaluating Workplace Occupant Satisfaction

The development and field test of this survey tool enabled evaluations of workplace settings, as well as supported workplace design and re-engineering, […]

Evaluating the Value: IFMA Facility Management Credentials

Entry into the facility management profession is largely undefined and a function of experience, with many professionals seeking to supplement their experience […]

Understanding the Data Behind What’s Guiding the World’s Elite Workplaces

Since 2015, employee experience benchmarking assessor Leesman has awarded the best performing workplaces in the world with its Leesman+ certification. So far […]

The Tools for Making Flexible Working Even More Successful

As the pandemic abates, this guide can help FMs in both enterprise offices and shared workspaces ensure the success of flexible working […]

Digitisation in the workplace

This report, based on case study research, takes a qualitative approach to exploring the impact of selected digital technologies (internet of things, […]

Facilities Can Leverage the Employee Experience in a Dispersed Workplace

With more teams moving to dispersed work, few companies take the time to understand the impact this has on the employee experience. […]

Change Management is More Than Just a Free Lunch!

Change management is more than just a free lunch! Let’s face it, today’s workplace is more complex than ever before. We have: […]

The Hidden Secret of Sustainable FM Partnerships: Selecting an Expert (Trusted Advisor) vs. a Supplier

This presentation identifies the need to change the sourcing process for the delivery of Integrated Facility Services (IFS) to meet the need […]

The BIG Shift

Artificial intelligence will continue to radically transform the workforce. Today, many organizations are introducing chatbots to improve the employee experience or to […]