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Defining Service Excellence in FM

This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]

Change Management is Out: Personal Leadership is In!

A review of traditional approaches to change management and a proposal for a new, personal leadership that champions a whole person approach […]

Water Management in Buildings

Definition of building water use types (domestic water, process water, irrigation) and elements of water management strategy, be it based upon a […]

Balancing Physical Security and Productivity

This presentation offers actionable items that can be employed to aid in reducing the overall cost of ownership, while also increasing the […]

Empowering People to Shape Their Place Through the Integrative Process

The importance of the integrative process has been elevated by IFMA and other related industry organizations. The integrative process seeks to broaden […]

Buildings in the Cloud: From Smart Buildings to Smart Cities

This white paper discusses the challenges facing cities worldwide, identifies solutions, describes the results and delivers realistic next steps for your city […]

This is your Brain on Space: Architecture and Neurology

An introduction to human neurology in relation to the built environment. Research raising awareness of how architecture impacts the neurology of the […]

Saving Your Sanity in a Foreign Land

Advice for facility professionals facing the globalization of commerce, an unprecedented demographic shift and increasing workforce migration, highlighting common challenges and solutions […]

Gobility: Designing and Managing Space on the Go

A brief overview of teleworking statistics, benefits, and challenges, plus the case for mobility as a work solution.

Facility Management Internships: Case Studies from Programs that have Worked

A presentation summary with survey results from FMs concerning their attitudes and practices surrounding internship programs, and document of interviews conducted with […]