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Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Employee Engagement: The Crucial Role of the Supervisor
Engaged employees are more productive, more customer-focused and more loyal — and companies with high levels of employee engagement are more profitable, […]
Defining Service Excellence in FM
This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]
Change Management is Out: Personal Leadership is In!
A review of traditional approaches to change management and a proposal for a new, personal leadership that champions a whole person approach […]
Water Management in Buildings
Definition of building water use types (domestic water, process water, irrigation) and elements of water management strategy, be it based upon a […]
Buildings in the Cloud: From Smart Buildings to Smart Cities
This white paper discusses the challenges facing cities worldwide, identifies solutions, describes the results and delivers realistic next steps for your city […]
Empowering People to Shape Their Place Through the Integrative Process
The importance of the integrative process has been elevated by IFMA and other related industry organizations. The integrative process seeks to broaden […]
Balancing Physical Security and Productivity
This presentation offers actionable items that can be employed to aid in reducing the overall cost of ownership, while also increasing the […]
This is your Brain on Space: Architecture and Neurology
An introduction to human neurology in relation to the built environment. Research raising awareness of how architecture impacts the neurology of the […]
Saving Your Sanity in a Foreign Land
Advice for facility professionals facing the globalization of commerce, an unprecedented demographic shift and increasing workforce migration, highlighting common challenges and solutions […]