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Managing and Mitigating Risk Within Strategic Facility Management
The subject of this white paper is risk management and mitigation through strategic facility management, and it is based on fieldwork performed […]
Insulation Energy Savings: Key Issues and Performance Factors
An overview of the impact of energy performance in commercial construction; a discussion of the key issues in building-envelope design and construction; […]
Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Employee Engagement: The Crucial Role of the Supervisor
Engaged employees are more productive, more customer-focused and more loyal — and companies with high levels of employee engagement are more profitable, […]
Defining Service Excellence in FM
This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]
Change Management is Out: Personal Leadership is In!
A review of traditional approaches to change management and a proposal for a new, personal leadership that champions a whole person approach […]
Water Management in Buildings
Definition of building water use types (domestic water, process water, irrigation) and elements of water management strategy, be it based upon a […]
Balancing Physical Security and Productivity
This presentation offers actionable items that can be employed to aid in reducing the overall cost of ownership, while also increasing the […]
Buildings in the Cloud: From Smart Buildings to Smart Cities
This white paper discusses the challenges facing cities worldwide, identifies solutions, describes the results and delivers realistic next steps for your city […]
Empowering People to Shape Their Place Through the Integrative Process
The importance of the integrative process has been elevated by IFMA and other related industry organizations. The integrative process seeks to broaden […]