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6 Steps for Improved Tenant Retention by Decreasing Churn and Increasing Residential Property Value

What is the value of tenant retention for property managers? How can you improve your process and dive into your churn to […]

7 Ways to Improve Customer Satisfaction in Field Service Organizations

This eBook provides valuable insights and actionable strategies to help field service organizations improve technician productivity, which can ultimately increase customer satisfaction, […]

Exceptional Customer Experiences through Proactive Field Service Communication

Wondering how you improve customer experience in your field service organization? Here are five ways proactive field service communication can help you […]

7 Ways to Increase Customer Satisfaction in Field Service Organizations

In today’s highly competitive field service industry, providing exceptional customer service is the key to success. But with so many factors to […]

Revolutionize Your Service Delivery - Empowering Technicians with Dynamics 365 Field Service

Your field technicians are the face of your organization, and their success is vital to your organization’s success. With the latest advancements […]

Air Purification in Elevators Today

A technical brief on elevator cab air purification strategies and their impact on passenger health and wellness

ISU Facilities Planning and Management

Using Lean/Six Sigma processes, Iowa State University’s facilities planning and management operation (FP&M) performed a 12-year quality process improvement project under the […]

Developing an Effective Customer Satisfaction Survey

The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]

How to Stay Out of Jail When You Have International FM Responsibilities

An American FM working in Chicago gets smacked with a large fine by the government of the United Kingdom because of an […]

Integrating Quality into FM Operations

An overview of Quality Management System (QMS) concepts plus steps explaining how to develop and manage an operationally-specific QMS for sustainable facility […]