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Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Sustainability For All
Global results of the 2013 Sustainable Cultures in the Workplace survey conducted to inform executives about sustainability investment, workforce attitudes on sustainability, […]
Ep. 10: Employee Engagement and Culture Change Strategies with Author and Speaker Jill Christensen
Jill Christensen is a best-selling author, international keynote speaker, and she partners with the best and brightest leaders around the world to […]
Merging Brand and Culture Within a Facility
Learn how to align organizational culture and business objectives to effectively support work processes. Using a Nissan campus as a case example, […]
Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
Facility Management History and Evolution
By synthesizing the evolution of FM, this paper aims to answer the question, “Did the need to provide a separate name to […]
Service Innovation in the FM Industry
Innovation is one of the top challenges for the facility management industry. Despite having improved over the past 10 years, FM companies […]
How FMs Can Change the Project Management in Organizations
In today’s increasingly competitive environment, organizations have an objective of cutting costs that take precedence over receiving greater value from the work […]
The BIG Shift
Artificial intelligence will continue to radically transform the workforce. Today, many organizations are introducing chatbots to improve the employee experience or to […]
Saving Your Sanity in a Foreign Land
Advice for facility professionals facing the globalization of commerce, an unprecedented demographic shift and increasing workforce migration, highlighting common challenges and solutions […]