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Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
What Clean Really Means to a Healthcare Organization's Culture
Insights into HCAHPS cleanliness data correlation coefficients, data analysis, and perceptions. Not only should organizations prioritize goals to improve patient and family […]
Ep. 8: Workspace Design and Innovation for the Future Workplace with Michelle Boolton
Michelle Boolton is National Architecture & Design Manager at Gunlocke where she is a dedicated leader and lifelong student of design. Mike […]
Ep. 85: Things I Have Learned About FM and the Workplace (Part 2)
Mike Petrusky continues to reflect on what he has learned on Part 2 of this series! The workplace is evolving rapidly and […]
Raising the Bar 2: City Roundtables Report
Raising the Bar: City Roundtables Report builds on the findings of the first Raising the Bar report. It grew from a series […]
A Model for the Creation of Shared Assumptions
Analysis of the Best Value Business Model (BVM) as a tool to align organizational culture differences, providing a structured planning and meeting […]
Facility Management History and Evolution
By synthesizing the evolution of FM, this paper aims to answer the question, “Did the need to provide a separate name to […]
Service Innovation in the FM Industry
Innovation is one of the top challenges for the facility management industry. Despite having improved over the past 10 years, FM companies […]
How FMs Can Change the Project Management in Organizations
In today’s increasingly competitive environment, organizations have an objective of cutting costs that take precedence over receiving greater value from the work […]
The BIG Shift
Artificial intelligence will continue to radically transform the workforce. Today, many organizations are introducing chatbots to improve the employee experience or to […]