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Processes

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Benchmarking Strategies for Reducing Costs and Improving Service

An overview of the benchmarking process as a comparison of key metrics, form of professional development and continuous improvement program, including analysis […]

Procurement of Facility Management

Published by the Royal Institution of Chartered Surveyors (RICS) and the International Facility Management Association (IFMA), this professional statement and guidance note […]

Moving Right Along: An Employee Move Management Solution Made Quickly, Easily, and Affordably

An automated, easy to use move system with a method for collecting reliable information enables a well-trained move team to perform routine […]

Computer Gaming in FM Education

This study identifies a great potential to increase attractiveness and efficiency of FM education and training by way of serious games, which […]

Essential Requirements for the Parameterization of Food Waste in Hospitals

This research explores the topic of food waste from the economic perspective to provide a framework for improving both cost and process […]

The Struggle with Projects and Work Orders

Solving facility management challenges in public agencies and universities is easier through incremental change. Bring positive change through a robust standardized definition […]

Service Management 3.0: The Future Direction for FM

Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]

Service Innovation in the FM Industry

Innovation is one of the top challenges for the facility management industry. Despite having improved over the past 10 years, FM companies […]

Global Facility Planning: Assure a Successful Outcome (2009)

A checklist collection of universal facility planning categories meant to improve the understanding of regional customs and practices necessary for effective facility […]