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A Survey Instrument for Evaluating Workplace Occupant Satisfaction
The development and field test of this survey tool enabled evaluations of workplace settings, as well as supported workplace design and re-engineering, […]
Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]
Industry Exchange Through Student Internships
Results of a survey providing a basic understanding of practices in hiring and managing FM interns, including suggestions from the respondents on […]
2013 International Comparison of User Satisfaction in Buildings
A systematic review of user satisfaction in the context of facility management and real estate management. The main research issues emphasize research […]
Work on the Go: IFMA Distributed Work Survey Findings
A presentation on online survey results and case studies constituting the basis for IFMA’s 2009 and 2014 distributed work research reports, documenting […]
Existing Building Documentation for Owners Part I
A presentation of the IFMA Information Technology Council outlining methods, with case studies, for building documentation.
Planning for the Next Generation of EPA ENERGY STAR Certification
Learn about ENERGY STAR energy performance scores, and the process of developing scores and data needs, and updating ENERGY STAR scores.
Creating a Safe, Sustainable Community in a Challenging Economy
This whitepaper explains how a well-planned technology implementation adds value when it is comprehensive, creates operational efficiencies, meets constituent expectations, and takes […]